Ravjot Duhra — Cloud Resume

Technical Infrastructure & Systems Engineer · Surrey, BC, Canada
LinkedIn · GitHub

About

Systems and infrastructure engineer with 3+ years delivering technical solutions across enterprise integrations, cloud deployments, and full-stack application lifecycles. Experienced in API diagnostics, cross-functional stakeholder communication, and production system commissioning. Holds three AWS credentials and actively pursuing Solutions Architect Associate. Brings a methodical, documentation-driven approach to resolving complex technical issues and supporting operational continuity.

Certifications

🟡 AWS Solutions Architect Associate (SAA-C03) — In Progress, June 2026
✅ AWS Security: Securing Generative AI on AWS — April 2025
✅ AWS Security Fundamentals (Second Edition) — February 2025
✅ AWS Cloud Practitioner Essentials — February 2025
✅ Meta Professional Backend Developer — September 2024
✅ Bachelor of Technology, KPU — April 2025

Technical Skills

AWS Python JavaScript TypeScript GitHub Actions React REST APIs Terraform MySQL PostgreSQL Azure AD PowerShell Linux Networking

Work Experience

Technical Support Expert — Kaseya

May 2025 – Present

Diagnose REST API authentication failures, webhook errors, and payment gateway integration issues for enterprise MSP clients.
60%+ first-day resolution rate across 30+ weekly Zendesk cases.
Reproduce defects in controlled environments and log structured replication reports for L3 engineering teams.

Web Application Engineer — Freelance

January 2024 – Present

Design and deploy full-stack commercial websites for local businesses.
Configure DNS, hosting environments, and production deployments.
Leverage AI-assisted development workflows to accelerate delivery.

AI Software Engineer — Braintrust Outliers

October 2024 – May 2025

RLHF evaluation and prompt engineering for LLM output quality.
API testing and JSON schema validation for downstream integrations.

Service Desk Analyst Co-op — Microserve

December 2022 – September 2023

Enterprise support across Azure Active Directory and Microsoft 365.
Automated user provisioning with PowerShell — reduced onboarding time by 40%.
Maintained 99% uptime SLA compliance.

Projects

Cloud Resume Challenge — AWS

S3 · CloudFront · Lambda · DynamoDB · API Gateway · Terraform · GitHub Actions

Live at: d19mfjmr0dtnqm.cloudfront.net
Serverless resume hosted on AWS — you are looking at it.
Visitor counter powered by Lambda and DynamoDB.
Deployed and managed entirely with Terraform and GitHub Actions CI/CD.

Secure Vault — Capstone Project

Spring Boot · Java · React · MySQL · AWS S3 · AWS EFS · AWS Amplify

AES-256 encrypted password and document storage application.
AWS S3 and EFS storage architecture with MFA authentication.